Educational Standards - Corporate Security Training has adopted the Code of Practice of Qld. State Training Board, which is recognised across Australia. We maintain policies and management practices, which provide for the highest educational and professional standards in Australia for the marketing and delivery of vocational education and training services, which safeguard the interests and welfare of students. Police, Office of Fair Trading and Qld. State Training Board, accredit CST for certain courses offered where appropriate. We maintain at all venues a learning environment, which is conducive to the success of students. We have the capacity to deliver the nominated course(s) and we provide adequate facilities including tea coffee and car parking where possible. We use appropriate methods and materials. There are no hidden costs in the training, and the fees are contained in the introduction letter relating to the course. Students are directed to consult CST's Student Handbook for further information regarding their training or involvement with Corporate Security Training and the services we provide.

Refund Policy - CST has a policy of 100% refund of any money paid prior to commencement of any course, if a request is received in writing 14 days prior to the course. Between 13 days and 7 days prior to the course there is a 75% refund, and between 6 days and the course commencement there is a 50% refund at the discretion of CST. If a student withdraws during a course, no refund is available but a pro-rata credit applies to complete the course at a later date. Money paid in advance for a course is kept in a separate account to ensure refund moneys are available and deposit money is accessed when the course is commenced.

Enrolment/Admission - Enrolment is finalised by having your completed application form with payment lodged at either the course or at CST's office. The only admission criteria is that you be of an age near to licensing age, that the participant does not have any criminal convictions which would stop you obtaining a licence and that you provide Photo Identification on attendance of your course for true identity sighting. Most courses require a deposit for priority in enrolment.

Award - On successful completion of a course, each student will be issued with a formal Statement of Attainment award, which certifes the modules completed, and states the qualification obtained. This award can be used to assist in obtaining employment, or in some cases to obtain the relevant government issued licence eg. security officer, crowd controller, private investigator or firearms.

Marketing – CST markets all vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of this information, no false or misleading comparisons will be drawn with any other provider or course.

Manuals/Facilities - In most training courses the tuition fee includes all relevant manuals and training materials. The only material each participant is required to bring are notebooks and a pen. Most courses are taught by lecturers who also use overhead projectirs or videos where required. The training venues are good conference facilities or educational classrooms.
Firearms courses are taught in classrooms and on appropriate firearms ranges. Defensive Tactics courses are taught in rooms with adequate space to practice techniques.

Course Assessment - Most courses are assessed by a mixture of written tests (the most common being mutliple choice or short answer) and participation in various excercises or simultated situations which are encountered in everyday work. Practical skills are tested in all firearms and defensive tactics courses.

Recognition of Prior Learning (RPL) - Students may apply for exemption from modules in courses where they demonstrate that they have the skills or knowledge already. These skills or knowledge may have been obtained from prior study (especially in similar courses) or even life experience. Recognition of prior learning must be relecant to a course of study offered by CST. Apply to your course lecturer or through CST's office. You will have to provide documentary evidence of your prior learning for each module you claim exemption from, and be assessed by the instructors or a panel established by CST. This assessment can only commence after the application fee is paid. In the event that you are successful, you will not have to complete the module you are exempted from.This means you will not be graded by CST for that module, but will be recognised as having completed the module. If you are unsuccessful, you have the opportunity to appeal to an appeal panel or CST's Director. To apply for recognition of prior learning you pay an application fee of $45.00 and assessment will cost $30 per hour of an assessor's time. This fee includes initial support, counselling and assistance in applying. The total cost including certification will be at least 50% of the qualification, course, module or unit fee.
Outcomes – On successful completion of CST's courses, you will be able to: 
Demonstrate the necessary knowledge to satisfy licensing authorities in order to obtain relevant licences (where applicable); and: appropriately represent the industry in accordance with any legal requirements; and: protect the interests of yourself and your employer.

Grievances/Appeals- Any participant with a grievance related to any aspect of the training is entitled and encouraged to notify the course lecturer of CST who will arrange for another lecture to contact you to resolve the grievance. An appeal against any decision is available through CST's office or ultimately by CST's Director. CST will also advise of the appropriate legal body to contact should this procedure not be successful.

Disiplinary Policy- It may become necessary to discipline students whose behaviour is eliminating the promotion of a comfortable and positive learning environment or who may be endangering the safety of their classmates or the safety of Corporate Security Training employees. The following disciplinary continuum should be followed:
Level 1 – Student is issued with a verbal warning
Level 2 – Student is issued with a more severe verbal warning
Level 3 – Student is offered counselling in an attempt to solve the problem
Level 4 – Student is asked to leave the course and is provided with the opportunity to attend another course at a later date
Level 5 – Student is asked to immediately leave the course and is not given the opportunity to attend another course
The Level of disciplinary action should be relevant to the risk factor, eg. a disruptive student in the first instance would be disciplined according to Level 1 but a firearms student who points a firearm at another person would be disciplined against Level 5 immediately. Refunds would not be available to students, in accordance with our Refund Policy, once they have commenced training.

Support Services - For students having difficulties with any part of the course you are able to ask the Instructor for extra assistance at any non-lecturing time. If required you are also entitled to phone the CST office with any queries, relating to the course or any difficulties you may have regarding your participation on any course.

Credit Transfer -Students completing certain modules in many CST's courses are eligible for credits in other courses. An example of a credit transfer would be if a student has completed the Legal Studies module in the Security Officer course would be eligible for almost an exemption from having to complete most of the Legal Studies module in the Crowd Controller course. These transfers save study time and costs in other CST courses, and are a good way to update or use when transferring interstate. Contact the lecturer or CST office for assistance.

Entry/Exit Points - A student can complete any section(s) of a course or join a course at various entry points. Some students may only need to cover certain modules in any course and are welcome to attend for the sections only.

Appeals - If you feel aggrieved by any decision regarding assessment, contact CST where our stadd will organise for an instructor to contact you to resolve any problems. The appeal period is 6 weeks from the completion of the course. If still dissatisfied, you can than contact CST's Direcoty to have your matter heard.

Articulation - See our detailed brochures for the complete range of courses available.

Guarantee - CST honours all guarantees outlined in our Code of Practice and brochures. CST can have its registration withdrawn for non-compliance with this Code of Practice.

Student Indemnity Agreement:IN CONSIDERATION of the Organiser permitting me to take part in the training course I agree with it as follows:
1. I UNDERSTAND that participating in any type of training/course/activity may be DANGEROUS and I voluntarily ACCEPT the risk of damage, consequent upon or arising from my entry as a student and use of the Organiser’s facilities.
2. I WILL NOT SUE the Organiser for negligence, tort, breach of contractual or any other legal or equitable rights howsoever caused, and this indemnity will extend to and include any damage arising from my competing in training and from my use of the Organiser’s facilities and I INDEMNIFY the Organiser in respect of the same.
3. I WILL abide by the Rules and Regulations of the Organiser’s as to the training and to the use of the Organiser’s facilities and the directions of the Organiser’s officials including the right to terminate my training or cancel my training and the use of the Organiser’s facilities at any time and for any reason.
4. THE PERSONAL INFORMATION I have supplied to the Organiser regarding my qualifications, experience and any other matter associated with the training is true and correct and I have READ AND UNDERSTOOD all the clauses of this agreement before signing the same and before my use of the Organiser’s facilities and before any competition.
5. In this agreement the following words shall respectively mean; the student; the person named on the application form. the Organiser Corporate Security Training (CST), any teachers, lecturers, instructors, officers, managers, advisors, employees, agents, licensees, sub-contractors, subsidiaries, holding companies, associates and assignees or any person associated with the Company in any way; the competition venue, company in control of the venue, or any company or person authorising the use of the competition venue its directors, officers, managers, advisors, employees, agents, licensees, sub-contractors, subsidiaries, holding companies, associates and assignees or any person associated with the company in any way. the land and buildings associated with any training or any part of the training, weigh-in, media conference, accommodation and training venue. the use by the student or the attempted use of the Organisers facilities whether such use or access in breach of this agreement or the Organiser’s rules and regulations or authorised or otherwise and whether intended to be so used or not. all loss or damage, costs and expenses, whether direct or indirect flowing from any legal liability, claim, demand, right of action, proceedings or judgement of whatever nature and whether arising in law or in equity and whether suffered to the person or property of the Organiser, Student, or any other person or corporation and whether arising out of or consequent upon the negligence of the Organiser, the Student or otherwise.
The Rules and Regulations are the Rules and Regulations relating to any Training which are available from the Organiser, and including all amendments or alterations to the Rules and Regulations made from time to time.